Refund Policy

Document Processing Refund Policy:

At, we are committed to providing exceptional document processing services to our clients. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

Refund Eligibility:

  • Refunds are eligible under the following circumstances:
    1. Duplicate payments: If you have unintentionally made duplicate payments for the same document processing service.
    2. Service errors: In the event of errors or inaccuracies in your ID that are attributable to us.

Refund Process:

  1. To request a refund, please contact our customer service team at [email protected] within 3 days of receiving your ID.
  2. Provide your client ID, order number, and a detailed explanation of the reason for your refund request.
  3. Our customer service team will review your request and may request additional information or documentation to validate the refund claim.
  4. Once the refund request is approved, the refund will be processed within 24-48 hours.

Refund Methods:

  • Refunds will be issued using the original method of payment.

Refund Amount:

  • The refund amount will be equal to the amount paid for the ID, minus any applicable fees or charges.

Non-Refundable Circumstances:

  • Refunds will not be provided in the following circumstances:
    1. Client-initiated cancellations after the ID processing service has been initiated.
    2. Errors or inaccuracies in the documents submitted by the client.

Document Security:

  • We take the security of your documents seriously. All client documents are handled with the utmost confidentiality and are processed in accordance with our privacy and security policies.

Contact Information:

  • For any questions or assistance regarding refunds, please contact our customer service team at [email protected]

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